Support

24/7 Customer Support –

Customer support handles all support issues, INCLUDING BILLING. Email Supportsupport@usenetvault.com The user will receive a confirmation email when he asks some support from the UseNetVault. If the user doesn’t receive a confirmation email within an hour, he can contact through telephone.

• The common reason for this error is an incorrect username or password. Check your password and username. If you have forgotten your password or user name click the link below. You will receive the username and password in your mail you registered.
• Check with expiry of your credit card or your account.

• All users are allowed a maximum of 20 connections to the servers. The error usually is not too serious. This is especially common with certain news browsers when the user is downloading large amounts of articles. Usually, this problem will clear itself up within a few minutes but if it does not, we can reset your account which should have an almost immediate result.

• Free posting is allowed here. But as a precaution, customers are required to request posting access to be enabled. Please be sure to read the posting policy on our Terms of Service page. Your posting software must use a correctly formatted email address (not necessarily a valid email address). Example ('username@domain.tld')

• This error indicates that the server you are connecting to have temporarily reached its connection limit. After a brief pause you should try to connect again and our load balancing hardware will connect you to an available server. This error indicates that the server you are connecting to have temporarily reached its connection limit. After a brief pause you should try to connect again and our load balancing hardware will connect you to an available server.

• Your newsreader software is not configured to send your username and password. Please check your software configuration to verify that you have entered your username and password.Your newsreader software is not configured to send your username and password. Please check your software configuration to verify that you have entered your username and password.

• This can be answered by logging into the member area. The home page shows the list of nntp servers to which your account is enabled for.

• When download limit is reached, your account will become inactive until a new billing cycle starts. When this occurs recycle your account and start the next billing cycle immediately. This will change your billing date to the day you recycled your account.